About Simply Modest Scrubs

What makes Simply Modest Scrubs different?

Simply Modest Scrubs offers practical medical uniforms designed for healthcare professionals seeking greater coverage and more modest styling. Our range includes scrub skirts, scrub dresses, jackets, maternity scrubs, scrub caps and personalised patches.

We also offer custom scrubs, allowing you to request changes to features such as the fabric, colour, neckline, sleeve length, cuffs and garment length.

Are your scrubs made to order?

Yes. Our garments are made or prepared specifically for each order. This allows us to offer a broader selection of colours, sizes and customisation options while reducing unnecessary stock and waste.

What currency are your prices displayed in?

All prices are displayed in Australian dollars (AUD), unless otherwise stated at checkout.

Products and Pricing

How much do the scrubs cost?

• Premade scrub garments: $69 AUD

• Customised scrub garments: $99 AUD

Scrub caps, patches and other accessories are priced separately.

What is included with a scrub set?

A skirt scrub set includes one scrub top and one matching scrub skirt. Please read the individual product description to confirm the skirt style, pockets, waistband and other features.

Undertops, tights, shoes, stethoscopes and other styling accessories shown in photographs are not included unless specifically stated.

Do you sell scrub pants?

Our main range focuses on modest scrub skirts and dresses. Please check the current product listings for all available styles.

Are white undertops and tights included?

No. White undertops, black tights and other styling items shown in product photographs are for presentation purposes only and are not included with the garment.

Sizing and Colours

How do I choose my size?

Please check the size chart on the relevant product page before ordering. Compare your measurements with the chart rather than relying only on your usual Australian clothing size.

If you are between sizes or are unsure which size to select, please contact us before ordering.

Which colours are available?

Available colours depend on the selected fabric. When ordering, choose only from the colour chart shown for that particular fabric.

For custom orders, please include the:

• Fabric type

• Colour number

• Colour name

Colours may appear slightly different on different screens. Minor variations may also occur between fabric batches.

Is the denim available in different colours?

Our denim products are currently available in dark navy denim only.

Custom Scrubs

How do custom scrubs work?

Select the custom scrub product and describe your requested changes in the customisation box.

Please include:

• Fabric type, colour number and colour name

• Preferred neckline

• Sleeve length

• Whether you would like cuffs

• Preferred top, skirt or dress length

• Whether you want the back slit open or closed

• Any other relevant design requests or measurements

We will contact you if clarification is required or if a requested customisation is not feasible.

What can I customise?

Depending on the garment and manufacturing feasibility, you may request changes to:

• Fabric and colour

• Neckline

• Sleeve length

• Cuffs

• Top length

• Skirt or dress length

• Back slit

• Other selected design details

Customisation requests are subject to approval. Some designs may not be possible because of garment construction, fabric limitations or safety requirements.

Can you copy any design I send?

You may upload reference images to help explain your preferences, but we cannot guarantee an exact copy. We will assess whether the requested design can be produced and may suggest modifications where necessary.

Please do not submit designs, logos or artwork that you do not have permission to use.

Can I change my customisation after ordering?

Please contact us immediately if you need to request a change. Once your customised garment has entered production, changes or cancellations may no longer be possible.

Can customised items be returned?

No. Customised items are made according to the information provided and cannot be returned for a change of mind.

Please carefully check your fabric, colour, size, measurements and customisation details before submitting your order.

Maternity Scrubs

How does the maternity scrub top fit?

The maternity scrub top is designed with additional room through the body and an adjustable single side tie to accommodate a growing baby bump.

Please review the maternity size chart and product description before ordering. Individual fit will vary according to body shape and stage of pregnancy.

Does the maternity top include a skirt?

Please check the product listing carefully. If the maternity top is listed separately, the skirt is not included unless the description specifically states that it is sold as a set.

Scrub Caps and Patches

What is the difference between the classic and bouffant scrub caps?

The classic scrub cap provides a closer, more traditional fit. The bouffant cap offers additional room and may be more suitable for longer, thicker or fuller hair.

Please review the photographs and product descriptions before choosing your preferred style.

Can I order a customised patch?

Yes. Custom patches may include a name, role, clinic name or approved logo.

Please provide:

• Your preferred wording or design

• A clear image or artwork file

• Preferred colours

• Approximate size

• Quantity

• Whether you prefer an iron-on or sew-on attachment

We will contact you if a clearer file or additional information is required.

Are scrub caps and patches included in free shipping?

No. Free shipping applies to eligible scrub garments only. Scrub caps, patches and other accessories may incur a shipping charge, which will be displayed or confirmed before the order is finalised.

Processing and Delivery

How long will my order take?

Estimated timeframes are:

• Premade garments: approximately three weeks

• Customised garments: approximately four weeks

These timeframes include order processing and production but are estimates only. Delivery may take longer during busy periods, public holidays, customs delays, severe weather or other circumstances outside our control.

Do you offer free shipping?

Free standard shipping is available for eligible scrub-garment orders delivered to:

• Australia

• New Zealand

• United States

• Canada

• United Kingdom

Free shipping does not automatically apply to scrub caps, patches or other accessories.

Do you ship to other countries?

Customers in other countries must contact us before ordering. We will confirm whether delivery is available and advise of any additional shipping cost.

What if I live in a rural or remote location?

Very rural or remote addresses may attract an additional delivery charge. Please contact us before ordering so we can confirm whether your address is included in free shipping.

Will I receive tracking information?

Yes. When tracking becomes available, it will be added to your order and a shipping notification will be sent to the email address provided at checkout.

Where will my order be sent from?

We work with overseas manufacturing and fulfilment partners. Your order may be sent directly from one of these partners to reduce handling time.

Only the information reasonably required to produce and deliver your order, such as your name, order details and delivery address, will be shared with the relevant fulfilment provider.

Will I have to pay customs duties or import taxes?

Depending on your country, an order may be subject to local customs duties, taxes or import charges. These charges are determined by local authorities and are the customer’s responsibility unless otherwise stated at checkout.

Exchanges, Returns and Problems

Can I return an item because I changed my mind?

No. As garments are made or prepared specifically for each order, we do not accept change-of-mind returns.

Do you offer size exchanges?

We offer one size exchange per eligible order, subject to the following conditions:

• The item must be unworn, unwashed and unaltered.

• All original packaging and tags must be retained.

• The exchange must be requested within the timeframe stated in our Returns and Exchanges Policy.

• The customer is responsible for return postage.

• Customised garments cannot be exchanged unless the problem resulted from an error on our part.

The exchange may be processed as a replacement size or store credit, depending on availability.

Please contact us before returning anything. Items returned without approval may not be accepted.

What if my item is faulty or incorrect?

Please contact us promptly and provide:

• Your order number

• A description of the problem

• Clear photographs of the item

• A photograph of the label and packaging, where relevant

Do not wear, wash, alter or return the item until you receive instructions. We will assess the issue and provide an appropriate solution in accordance with our Faulty Items Policy and applicable consumer law.

What if I ordered the wrong size, colour or customisation?

Customers are responsible for reviewing all order details before checkout. If you notice an error, contact us immediately.

We may be able to make a change if production has not started, but changes cannot be guaranteed once an order has been submitted for manufacturing.

Can I cancel my order?

Contact us as soon as possible if you wish to request a cancellation. Because items are made to order, cancellation may not be possible after production has started.

Customised orders cannot be cancelled once their design has been approved and production has commenced.

Garment Care

How should I wash my scrubs?

Always follow the care label attached to your garment. As general guidance:

• Wash with similar colours

• Use a mild detergent

• Avoid bleach unless the care label permits it

• Do not use excessive heat

• Remove garments promptly after washing

• Check the care instructions before tumble drying or ironing

Custom patches and printed or embroidered areas may require additional care.

Contacting Us

What should I do if my question is not answered here?

Please contact us through the website contact form or business email. Include your order number if your question relates to an existing order.

We aim to respond as soon as reasonably possible, but response times may be longer during weekends, public holidays and busy periods.